Frequently Asked Questions

Here you will find the answers to the questions constantly asked about our online dresses shop as well as the processing of your order.

If your questions are more about the delivery aspect, do not hesitate to go here, You will find all the information including order tracking, shipping and fees. For any other question, you can also use the support Contact Us.

1. How to open an account on the portal?

To create an account, simply click on "Create an account" (the button is present in the navigation bar at the top right of the site). Then you will need to fill in various information including your e-mail address, your first name, your name, your password and your date of birth. You also have the option to design your account after adding one or more items to your cart.

2. How to order ?

When your cart is packed, you can place your order. For this purpose, simply go to your cart and press "Order". If you are logged in, you will go directly to the delivery method that you prefer but if it is not the case, simply log in or create an account. Then, finish by selecting the payment method you want.

3. What are the payment facilities available on the site?

The following payment facilities are currently available:

• Payment by bank card.
• Payment by paypal account.
• Payment by bank transfer.

4. Can I pick up my order on site?

The sale of our dresses happens exclusively online, we do not benefit from traditional shop for the reception of our customers. The concept of the brand is based solely on online sales.

5. How to exchange my product if the package is not yet shipped?

If following the validation of your order, you wish to exchange an article, it remains possible according to the progress of the preparation of your order. No changes can be made if your order has been packaged and remains ready for shipping. In order to know the progress of your order, do not hesitate to contact the customer support by means of an e-mail or telephone number.

6. How to exchange my items after receipt?

Upon receipt of your order, you benefit from a period of 14 days in order to exchange them without any penalty. All you need to do is follow the procedure specified below as well as on your delivery note. The sending of the parcel must be MANDATORY by parcel post to the address specified on the return note. The return by Mondial Relay is not accepted.

7. What procedure to follow in case of product stained?

Despite our many controls (clothing workshop, quality service, logistics platform), some dresses may arrive stained. Quite rare but that can happen. Remember that many products are made by hand. Sometimes it will be enough with a simple wipe.

In situation of persistent task, we propose the sending of an email with the photos in support or the confirmation of the state of reception of the box. After the processing of the complaint, we will send you a postal support with the replacement of the product.

Good to know

If you still want to keep the article despite this persistent task, a commercial gesture will be sent to you.

8. How to make a return?

Here is the procedure to follow in order to make a return:

• Log in to your customer area
• Go to the history of your orders;
• Enter the product you want to return;
• Specify the reason for your return in a few words;
• Generate a return.

After the validation of your return (24 hours maximum following your request), you can print the return form to be included in your package.

9. Why have not I received my order yet ?

Before making any claim, you must follow the routing of your order by means of accessible tracking on the platform of the selected carrier. Compared to the time of the year, the delivery time may be longer than that specified when ordering from 48 hours to 72 hours.

Good to know

At the time of delivery, if you notice the inscription "6 weeks of preparation time", this means that the item is not currently in stock but is accessible to the order with a waiting period of six weeks.

As for the "express delivery" registration, this means that the item is currently in stock and can be delivered within 24 hours depending on the delivery method you prefer. You have no obligation.

10. How to report a bug, a malfunction or a suggestion on the site and its services ?

If you see an anomaly during your navigation on the pages of the site, do not hesitate to announce it to us by means of an e-mail. Your help will optimize the quality of our services. On the other hand, you can send us various suggestions as to the operation of the site or products, they will be of great help to us.

11. How to follow our news on social networks ?

• Twitter
• Facebook

Finally, if you are satisfied with our services, do not hesitate to take a moment to evaluate your order. Thank you again and we hope to welcome you again soon on our portal.