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Your terms of sale

The purchase of products on the OrientaleTendance.com site is governed by the general conditions below. You will be asked to read it before validating your purchases.

1. Object

These general conditions are intended to govern the terms of sale between us OrientaleTendance and the customer at the various stages, from placing orders to delivery of products. They define the rights and obligations of each party. Thus any order on the site implies the irreversible adhesion of the buyer to the general conditions. The company reserves the right to adapt or modify them at any time. In this case, only the conditions of sale in force when the orders are taken will be applicable.

2. Product

The items offered for sale by the company OrientaleTendance are those appearing on the site on the day of consultation of the site by the future customer within the limits of available stocks. In the event of total or partial unavailability of a product after placing the order, OrientaleTendance undertakes to inform the customer as soon as possible by email. For pre-order items, a preparation time is necessary, the latter varies according to each reference, this time is in working days,

3. Price

The price of the articles on the site are presented in euros, all taxes included (TTC) excluding delivery or return costs (see article 5 delivery). The company OrientaleTendance reserves the right to modify its prices at any time but undertakes to apply to the customer the price in force at the time of placing the order.

4. Order

The customer must create a user account in order to identify himself clearly with a password and a strictly personal email address. An order constitutes a purchase order for the purpose of acquiring one or more products offered exclusively by the site. The automatic registration system is considered as proof of the nature and content of the order. The customer declares to have read and accepts the conditions of sale following the validation of the box "I have read and I accept the conditions of sale". The sale will be concluded from the validation of the payment. Following this last step, an electronic confirmation message will be sent to the customer. OrientaleTendance reserves the right to cancel any order from a customer with whom there is a dispute relating to payment or other reasons. In this case the company reserves the right to block the order until the resolution of the dispute. In the event of an error in the wording of the recipient's contact details, OrientaleTendance cannot be held responsible for the impossibility of delivery of the product. For any other question concerning your order, please go to the contact us section.

No cancellation of order is possible for items available in stock, for items requiring a manufacturing time the customer has 24 hours, to request the cancellation of his order by email or via our telephone switchboard, beyond this period no cancellation or modification of order will be accepted.

5. Delivery

OrientaleTendance undertakes to deliver any item ordered within a maximum of 30 days, except for items in function. It cannot be held responsible in the event of force majeure: wars, riots, fires, strikes, impossibility of being supplied. The goods always travel at the risk and peril of the recipient. However, in the event of a delay, the company undertakes to inform its client as soon as possible and to make every effort to meet its commitments. The delivery costs are indicated in the basket comprising the customer's selection. For reasons of availability, an order can be delivered in several installments, however the customer pays only one shipping cost. As an importer you may be subject to import duties and you are therefore liable to pay the taxes in force in your country of origin. We are not responsible for and have no control over these charges. The OrientaleTendance company uses carriers for the transport of its parcels: Chronopost, Colissimo, and Mondial Relay. This information will be indicated on the final page, before placing the order, for any delivery order a minimum purchase of €22 is required.

6. Payment

Payment on the OrientaleTendance site is made by bank card bearing the sign CB, MASTER CARD, VISA, via the Be2bill platform. This system is very secure and allows you to pay for your purchases without communicating your financial data. Payment by bank transfer: You can also pay for your purchases by bank transfer. Upon receipt of your transfer the package is shipped. Please note that bank charges are your responsibility. OrientaleTendance does not accept money orders or cash on delivery. Payment via PayPal: PayPal is the leader in secure online payments.

7. Disputes and warranty

This contract is subject to French law, all products comply with the legislation in force in France, In the event of a dispute, complaints will always be received with attention and kindness, Good faith being always presumed, the customer must contact in priority to the company to obtain an amicable solution. Disputes will fall under the jurisdiction of the commercial court of the domicile of OrientaleTendance. In any case, the company OrientaleTendance cannot be held responsible for non-compliance with the regulations or laws in force in the country of reception. Liability is limited only to the value of the product in question.

8. Legal information

The information of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing of the order and the establishment of invoices. The processing of this information has been subject to the National Commission for Computing and Liberties (CNIL). The customer has a right of access, modification, rectification and deletion of the data which concerns him. In addition, OrientaleTendance undertakes not to communicate free of charge or with compensation the contact details of its customers to a third party.

9. Conditions of exchange and return

If for any reason you are not satisfied, you have 14 working days from receipt of the package to generate a return request and return the item at your expense. You can request an exchange or refund without any penalty, with the exception of return costs (article 121-20 of the consumer code). However, the right of return can only be accepted for products in their original condition. 'origin. Items returned damaged, damaged, used or soiled by the customer will not be taken back. In addition, the products sold by the site are reimbursed only in the form of a credit note with a limited duration which will be indicated on this one. In the event of a stock shortage or an impossibility of delivery, the customer will have the choice either to accept the new delivery times or to request a refund of the product. Thus OrientaleTendance undertakes to make a refund or credit note within a maximum of 40 working days. Any item returned without the prior consent of our customer service may be charged a penalty of 10 € which corresponds to the cost of repackaging, labeling and relisting. In accordance with the legislation, the custom dress cannot be exchanged or refunded. OrientaleTendence declines all responsibility in the event of incorrect measurements taken by the customer. Only the products are reimbursed (not the shipping costs) except for an error on our part. No return is possible within the framework of sale via the Pro account except in the event of defects noted by return of evil.

Condition of the returned item

The customer agrees to return the product in its original packaging in good clean condition and ready to be resold, A penalty of 8 € in the event of improper return, unpackaged or non-compliant not respecting our return conditions. The delivery of the package must be done by parcel post with delivery to the address indicated on the return form, no return by Relay point is accepted.

10. The procedure to follow

You have a period of 14 days from receipt to notify OrientaleTendance.com of your wish to return the product to us: In order to facilitate the return and identification of returned products, please identify yourself in the My account, tick the product(s) you wish to return, specify a reason for return, then validate and print your return slip. Without this return voucher, your package may not be accepted by our services and therefore may be returned to you. From the generation of the return form, the package must be sent to our services within a maximum of 12 days. Beyond that, the return and refund will be refused. No refund is possible in the absence of the "Return Form" Return the package to the following address:

OrientaleTendance.com 270 Avenue des frères lumière Z.I Lyon Nord 69730 GENAY France